Adobe Digital Edition Update

News Date: 
19 December 2016

Hi everyone,

 

I have had quite a few calls today dealing with Adobe Digital Editions so if you are having any patrons receiving the error "Error getting License. License Server Communication Problem E_STREAM_ERROR" please follow the steps laid out below: 

 

  1. Download the newest version of Adobe Digital Editions. We are currently on version 4.5 - The newest version will replace the old version (you can find the download page by Googling “Adobe Digital Editions download”
  2. On your computer, go to the Start menu and type in the word "Run." There should be a program called run--select this
  3. A small box will appear. Type "regedit" and select "Ok"
  4. A new window will appear. Find and select the little arrow beside the file "HKEY_CURRENT_USER
  5. Next select the arrow that appears beside the file "Software"
  6. Next select the arrow that appears beside the file "Adobe"
  7. Find the file "Adept" and right click on it
  8. A menu will pop up--select "Delete" and confirm the delete
  9. Open the new version of Adobe Digital Editions and select "Help" from the top left

10. Choose "Authorize Computer" and input your Adobe ID